Returns Policy

We accept returns for a refund or an exchange if you are not completely satisfied with your order.

 

Please contact us by e-mail (Customercare@Aztec-clothing.com) within 2 days of receiving your order so we can arrange the return to be processed.

 

In the event of an exchange there is no charge to ship out the replacement items for UK orders. All exchanges are based on stock availability.


International Orders are subject to pay for shipping should you wish to exchange any item. This includes countries within the EU.

 

Goods must be returned within 7 days of receiving your order within UK. 10 days for international orders.

 

We will only accept a return if the item is new and unused. We will not accept any item that shows indication that it has been worn. We also cannot accept the return of any undergarments/socks. This is for hygiene purposes. Items should be returned in the original packaging, all tags should still be attached and the item should show no signs of wear. Shoe boxes should be undamaged as they are also considered to be part of the product.


Funds for returned items will only be credited to accounts initially used to purchase the returned item. A £6 restocking fee will be deducted from the refund. Should your order be returned while not within our policy and therefore refused. As outlined on this page, you will be subject to arrange the return shipping amount of £6 to have your order returned back to you. This can be made by card payment or bank transfer.

 

Repeated Returns

 

Exchanges and refunds are offered to ensure that customers are satisfied with their purchases from Aztec-Clothing.com. However, customers that excessively return items may be refused at our sole discretion.


If you require any further information on our returns policy please contact us using the details on the Contact page. Legal ownership of goods will remain the property of Aztec-Clothing.com until orders have been accepted and all due funds have been cleared. In the event of Aztec-Clothing.com offering a refund to you, legal ownership of the goods will revert immediately to Aztec-Clothing.com. Goods are fully insured during transit and goods become your full responsibility once they have been delivered.

 

***UNDER NO CIRCUMSTANCES will the return or exchange be accepted should the blue security tag be removed or tampered with from the product. *** ONLY REMOVE ONCE YOU ARE COMPLETELY SATISFIED WITH THE ITEM. ***