Aztec Clothing Returns & Exchange Terms
We accept returns for a refund or an exchange if you are not completely satisfied with your order.
***UNDER NO CIRCUMSTANCES will the return or exchange be accepted should the blue or red security tag be removed or tampered with from the product.***
*** ONLY REMOVE ONCE YOU ARE COMPLETELY SATISFIED WITH THE ITEM. ***
Please contact us by e-mail (Customercare@Aztec-clothing.com) within 7 days of receiving your order so we can arrange the return to be processed.
One Exchange is permitted per order. Multiple exchanges will not be accepted. In the event of an exchange there is no charge to ship out the replacement items for UK orders. All exchanges are based on stock availability.
International Orders are subject to pay for shipping should you wish to exchange any item. This includes countries within the EU.
Goods must be returned within 14 days of receiving your order within UK. 14 days for international orders.
We will only accept a return if the item is new and unused. We will not accept any item that shows indication that it has been worn. We also cannot accept the return of any undergarments/socks & Earrings. This is for hygiene purposes. Items should be returned in the original packaging, all tags should still be attached and the item should show no signs of wear. Shoe boxes should be undamaged as they are also considered to be part of the product. All returns/exchanges must be returned to us via courier service, via tracked & insured service.
Funds for returned items will only be credited to accounts initially used to purchase the returned item. A £6 restock fee is applicable on all returns and will be deducted from the refund. Insurance is non-refundable and will be deducted from the refund due.
Exchanges and refunds are offered to ensure that customers are satisfied with their purchases from Aztec-Clothing.com. However, customers that excessively return items may be refused at our sole discretion.
Duties & Taxes
All orders placed outside the UK may be subject to local customs duties & taxes. Product prices listed online are exclusive of duties & taxes. All taxes will need to be paid prior to delivery taking place to the courier, should delivery fail due to refusal of payment the customer will incur all costs involved in the shipping and return of the order, this includes any promotional shipping offers purchased at the time of placing the order. Contact us for more information.
28 days extended returns during the month of December from the date delivery is received. This only applies to orders placed from 1st December until 31st December.
If you require any further information on our returns policy please contact us using the details on the Contact page. Legal ownership of goods will remain the property of Aztec-Clothing.com until orders have been accepted and all due funds have been cleared. In the event of Aztec-Clothing.com offering a refund to you, legal ownership of the goods will revert immediately to Aztec-Clothing.com. Goods are fully insured during transit and goods become your full responsibility once they have been delivered.