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We accept returns for a refund or an exchange if you are not completely satisfied with your order. ***UNDER NO CIRCUMSTANCES will the return or exchange be accepted should the blue or red security tag be removed or tampered with from the product.*** *** ONLY REMOVE ONCE YOU ARE COMPLETELY SATISFIED WITH THE ITEM. *** Please contact us by e-mail (customercare@aztec-clothing.com) within 7 days of receiving your order so we can arrange the return to be processed. One Exchange is permitted per order. Multiple exchanges will not be accepted. In the event of an exchange there is no charge to ship out the replacement items for UK orders. All exchanges are based on stock availability. International Orders are subject to pay for shipping should you wish to exchange any item. This includes countries within the EU. Goods must be returned within 14 days of receiving your order within UK. 14 days for international orders. We will only accept a return if the item is new and unused. We will not accept any item that shows indication that it has been worn. We also cannot accept the return of any undergarments/socks & Earrings. This is for hygiene purposes. Items should be returned in the original packaging, all tags should still be attached and the item should show no signs of wear. Shoe boxes should be undamaged as they are also considered to be part of the product. All returns/exchanges must be returned to us via courier service, via tracked & insured service. Funds for returned items will only be credited to accounts initially used to purchase the returned item. Insurance is non-refundable and will be deducted from the refund due. Repeated Returns Exchanges and refunds are offered to ensure that customers are satisfied with their purchases from Aztec-Clothing.com. However, customers that excessively return items may be refused at our sole discretion. Duties & Taxes All orders placed outside the UK may be subject to local customs duties & taxes. Product prices listed online are exclusive of duties & taxes. All taxes will need to be paid prior to delivery taking place to the courier, should delivery fail due to refusal of payment the customer will incur all costs involved in the shipping and return of the order, this includes any promotional shipping offers purchased at the time of placing the order. Contact us for more information. Christmas Returns 28 days extended returns during the month of December from the date delivery is received. This only applies to orders placed from 1st December until 31st December. If you require any further information on our returns policy please contact us using the details on the Contact page. Legal ownership of goods will remain the property of Aztec-Clothing.com until orders have been accepted and all due funds have been cleared. In the event of Aztec-Clothing.com offering a refund to you, legal ownership of the goods will revert immediately to Aztec-Clothing.com. Goods are fully insured during transit and goods become your full responsibility once they have been delivered.

Delivery

SHIPPING RATES

Country	Method	Cost	Delivery time*
United Kingdom	DHL Express	Free	1 - 6 Business Days
USA	DHL Express	£35	2 - 7 Business Days
Canada	DHL Express	£40	2 - 7 Business Days
EU Countries	DHL Express	£20 - £40	2 - 7 Business Days
Oceania (Including Australia & New Zealand)	DHL Express	£40 - £85	4 - 10 Business Days
Russia	DHL Express	£35 - £45	4 - 10 Business Days
Central and South America	DHL Express	£70**	4 - 11 Business Days
Middle East (Israel, Kuwait, Qatar, Bahrain, United Arab Emirates, Saudi Arabia, Iran)	DHL Express	£35 - £50	3 - 10 Business Days
South Africa	DHL Express	£45	4 - 12 Business Days
Asia	DHL Express	£35 - £47	4 - 12 Business Days

* Delivery time can vary in case of national holidays, custom delays or temporary unavailability of items ordered.

** Additional shipping costs may be applied on specific remote areas.

* You can Calculate an accurate shipping quote during checkout

Further Information

All orders are carefully packaged using unbranded double wall boxes for complete discretion and optimum security of your parcel. All items are carefully inspected prior to dispatch of your order, this guarantees the product is in brand new factory condition.

Unfortunately we are unable to deliver to PO Box address with the exception of the Middle East Region. If you enter a PO Box address in Bahrain, Kuwait, Libya, Qatar, Oman, Saudi Arabia and United Arab Emirates, you will be required to provide a valid telephone number. When your delivery arrives in the relevant country, our courier, will contact you to obtain a physical address for delivery.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

Any orders which are undelivered will be returned to us by the courier. Any costs involved in the return of any undelivered orders may be charged to the customer and will be deducted from any refund due.

All orders will require a signature upon delivery.

If you require any information regarding your order you may contact customer services on +44 (0) 330 818 0800 during our office hours of 10:00am to 5:30pm GMT Monday to Friday. Or contact us via e-mail at customercare@aztec-clothing.com. You can also reach us on Whatsapp +44 (0) 740 460 6754

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