Aztec Clothing Returns & Exchange Terms
We accept
returns for a refund or an exchange if you are not completely satisfied with
your order.
***UNDER NO
CIRCUMSTANCES will the return or exchange be accepted should the blue or red
security tag be removed or tampered with from the product.
*** ONLY
REMOVE ONCE YOU ARE COMPLETELY SATISFIED WITH THE ITEM. ***
Please contact us by e-mail (customercare@aztec-clothing.com) within 7
days of receiving your order so we can arrange the return to be processed.
One Exchange
is permitted per order. Multiple exchanges will not be accepted.
In the event of an exchange there is no charge to ship out the replacement
items for UK orders. All exchanges are based on stock availability.
International
Orders are subject to pay for shipping should you wish to exchange any item.
This includes countries within the EU.
Goods must be returned within 14 days of receiving your order within UK. 14
days for international orders.
We will only accept a return if the item is new and unused. We will not accept
any item that shows indication that it has been worn. We also cannot accept the
return of any undergarments/socks & Earrings. This is for hygiene purposes.
Items should be returned in the original packaging, all tags should still be
attached and the item should show no signs of wear. Shoe boxes should be
undamaged as they are also considered to be part of the product. All
returns/exchanges must be returned to us via courier service, via tracked &
insured service.
Funds for returned items will only be credited to accounts initially used to
purchase the returned item. A £6 restock fee is applicable on all returns and
will be deducted from the refund.
Repeated Returns
Exchanges and refunds are offered to ensure that customers are satisfied with
their purchases from Aztec-Clothing.com. However, customers that excessively
return items may be refused at our sole discretion.
If you require any further information on our returns policy please contact us
using the details on the Contact page. Legal ownership of goods will remain the
property of Aztec-Clothing.com until orders have been accepted and
all due funds have been cleared. In the event
of Aztec-Clothing.com offering a refund to you, legal ownership of
the goods will revert immediately to Aztec-Clothing.com. Goods are fully
insured during transit and goods become your full responsibility once they have
been delivered.
