Help Center

Aztec Clothing accept the following methods of payment

• Visa
• Mastercard
• Maestro
• American Express
• Bank Transfer
• Klarna

Have you received the following error upon checking out? 'Payment failed' message in the checkout could mean you are unable to place an order within our website. To solve this problem we suggest you try the following 

• Delete Website Cookies which is located in the settings menu of the current browser
  
• Using another browser generally does the trick
  
• There is not enough funds to cover the transaction
  
• Your bank is refusing due to security purposes
  
• The name and address is not matching the information that the bank has
  

You can contact your bank or credit card provider who will be able to best advise you as to why the situation has occurred, then contact us and we will help you to purchase the items again.

Contact - customercare@aztec-clothing.com

Aztec Clothing only use the best encryption software to keep you personal and financial details secure. All card transactions use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information to and from our site.

Your card is charged at the time of placing your order and once your card issuer has made all the relevant security and fraud checks.

To make a purchase, click on the ‘PROCEED TO CHECKOUT’ link in your shopping bag once you have added in all the items you want. If you do not hold an account with us, then you will be asked to enter your billing address, the delivery method you require and the payment method you wish to use. Registered customers will not be required to do so as this information will be saved for your convenience. Once all the information is there and correct, just click ‘Place Order Now’ to make your purchase.

All items that are displayed on our website are still in stock, unless it states ‘OUT OF STOCK’. However, if an item becomes unavailable after purchase, then we will contact you as soon as possible and offer either an exchange, store credit or full refund for that item.

Unfortunately once your order has been accepted we cannot amend it whatsoever, this includes changing the shipping to an alternative address. Please ensure you supply a suitable shipping address when placing your order with Aztec-Clothing.com

Once we have received your order, you will receive a conformation email containing an invoice. If you do not receive this email then please contact us.

Aztec Clothing Returns & Exchange Terms

We accept returns for a refund or an exchange if you are not completely satisfied with your order.

Under no circumstances will the return or exchange be accepted should the blue or red security tag be removed or tampered with from the product.

*** Only Remove Once You Are Completely Satisfied With The Item. ***

Please contact us by e-mail (customercare@aztec-clothing.com) within 7 days of receiving your order so we can arrange the return to be processed.

One Exchange is permitted per order. Multiple exchanges will not be accepted.
In the event of an exchange there is no charge to ship out the replacement items for UK orders. All exchanges are based on stock availability.

International Orders are subject to pay for shipping should you wish to exchange any item. This includes countries within the EU.

Goods must be returned within 14 days of receiving your order within UK. 14 days for international orders.

We will only accept a return if the item is new and unused. We will not accept any item that shows indication that it has been worn. We also cannot accept the return of any undergarments/socks & Earrings. This is for hygiene purposes. Items should be returned in the original packaging, all tags should still be attached and the item should show no signs of wear. Shoe boxes should be undamaged as they are also considered to be part of the product. All returns/exchanges must be returned to us via courier service, via tracked & insured service. 

Funds for returned items will only be credited to accounts initially used to purchase the returned item. A £6 restock fee is applicable on all returns and will be deducted from the refund.

Repeated Returns
Exchanges and refunds are offered to ensure that customers are satisfied with their purchases from Aztec-Clothing.com. However, customers that excessively return items may be refused at our sole discretion.

If you require any further information on our returns policy please contact us using the details on the Contact page. Legal ownership of goods will remain the property of Aztec-Clothing.com until orders have been accepted and all due funds have been cleared. In the event of Aztec-Clothing.com offering a refund to you, legal ownership of the goods will revert immediately to Aztec-Clothing.com. Goods are fully insured during transit and goods become your full responsibility once they have been delivered.

SHIPPING RATES

* Delivery time can vary in case of national holidays, custom delays or temporary unavailability of items ordered.

** Additional shipping costs may be applied on specific remote areas.

* You can Calculate an accurate shipping quote during checkout

Further Information

All orders are carefully packaged using unbranded double wall boxes for complete discretion and optimum security of your parcel. All items are carefully inspected prior to dispatch of your order, this guarantees the product is in brand new factory condition.

Unfortunately we are unable to deliver to PO Box address with the exception of the Middle East Region. If you enter a PO Box address in Bahrain, Kuwait, Libya, Qatar, Oman, Saudi Arabia and United Arab Emirates, you will be required to provide a valid telephone number. When your delivery arrives in the relevant country, our courier, will contact you to obtain a physical address for delivery.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

Any orders which are undelivered will be returned to us by the courier. Any costs involved in the return of any undelivered orders may be charged to the customer and will be deducted from any refund due.

All orders will require a signature upon delivery.

If you require any information regarding your order you may contact customer services on +44 (0) 330 818 0800 during our office hours of 10:00am to 5:30pm GMT Monday to Friday. Or contact us via e-mail at customercare@aztec-clothing.com. You can also reach us on Whatsapp +44 (0) 740 460 6754

There are many benefits that come out of creating an account with us. These include the following:

• Faster and easier checkout
  
• Track your orders and check status
  
• Request returns or exchanges from the account
  
• Always know about any promotions via our newsletters
  
• Addresses are all saved
  

To create a new account, click on ‘My Account’ on the top of the site and register as a new customer through a few simple steps to begin receiving these benefits.

This commonly occurs when either e-mail address or password are entered incorrectly. Try re-attempting to log in through a different browser. If that does not work either, then try changing your password. However, if the problem still persists, please contact us via email or live chat.

To re-set your password, click on the ‘FORGOT YOUR PASSWORD?’ link and follow any further instructions. You will be asked to create a new password so that you can log in to your account. If the problem still persists, please contact us via email or live chat.

Under Data Protection, we ensure that all personal information is kept 100% secure and will never be shared to third parties where unless legal jurisdictions are fully abided by. For further information on this please feel free to contact us.